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SUPPORT CENTER

FREQUENTLY ASKED QUESTIONS

Are 3rd-party diabetic test strips OK to use?

Yes, choosing 3rd-party test strips (ones made by a different company than your glucose monitor) may be a more economical solution for your diabetic supply needs. It is important to remember to make sure your test strips work correctly with your monitor. Check read all labeling to be certain that they are compatible.

GenUltimate!® are designed to be used to LifeScan Ultra®, Ultra®2 and UltraMini® meters. Scientific studies have proven that GenUltimate!® will give you the same reliable results as Ultra® strips. And GenUltimate!® works like Ultra® strips with the same sample size and same fast results.

Does it matter when my meter was made?

GenUltimate!® with calibration codes 4, 10 and 13 are for use with OneTouch® Ultra®, Ultra®2 and UltraMini® Meters. Independent studies have proven that there is no difference in performance or technology between meters made before or after 2010. 

Will my Ultra® meter need special calibration to use GenStrip50 test strips?

No, OneTouch® Ultra®, Ultra®2, and UltraMini® meters sold in the US have coding capability. Code numbers are used to calibrate your meter with the test strips you are using to obtain accurate test results.You must code every Ultra® meter before using it for the first time and then every time you change to another vial of test strips. 

Coding is easy! Start with the meter off. With clean dry hands, remove a GenUltimate!® Test strip from the vial. Insert the test strip into the test port. Make sure the three contact bars and meter are facing you. Push the test strip in as far as it will go. Do Not bend the test strip. 

After the start-up test screen appears, the meter will display the code from your last test. If the codes already match, wait three seconds. If the code on the meter does not match the code on the test strip vial, press ▲ or ▼ to match the code number on the test strip vial. Wait approximately 3 seconds. The display will advance to the screen with the flashing blood drop icon. The meter is now ready to perform a blood glucose test.

What are the indications for use?

GenUltimate!® Test Strips with calibration codes 4, 10 and 13 are for use with OneTouch® Ultra®, Ultra®2 and UltraMini® Meters. They are used to quantitatively measure glucose in fresh capillary whole blood samples taken from the finger, forearm or palm. Testing is done outside the body (in vitro diagnostic use). They are indicated for use by people with diabetes in their home as an aid to monitor the effectiveness of diabetes control. The system is not intended for the diagnosis of or screening for diabetes mellitus and is not intended for use on neonates.

Will my insurance cover GenUltimate!® blood glucose test strips?

GenUltimate!® is covered by Medicare Parts B & D, by major health issuers, and major HMO and PPO benefits. More importantly, GenUltimate!® is priced low enough to benefit under-insured or uninsured customers.

How can I purchase GenUltimate!® blood glucose test strips?

GenUltimate!® can be purchased online, from our trusted distributor FullCircleDiabetes.com. To place an order by phone, call toll-free 1-855-436-7877. GenUltimate!® is also available from various online retailers on Walmart.com. Groupon, EBay and Amazon which may offer free or expedited shipping or other discounts. GenUltimate!® will be available soon at most retailers and pharmacies. Contact your local pharmacist to inquire about availability.

CONTACT PRODUCT SUPPORT

support@genultimate.com


Or call toll-free:

1-844-874-2762



We'll get back to you as soon as we can. Thank you for your interest in GenUltimate! test strips!